FAQ's

Our products are made from premium vegan leather and are free from animal-based adhesives to ensure all bags are cruelty-free and ethically produced from start to end.

The Sienna Triple Compartment tote will fit a 16" laptop in the padded laptop compartment. 

Our Lotus tote will also safely store most modern 15" laptops in the padded laptop compartment. 

We use only vegan leather (polyurethane and microfibre) for the exterior of our bags and suedette, cotton or PU for the interior linings. We have chosen to use polyurethane as it has reduced health risks and is more environmentally friendly than alternative synthetic materials.

We aim to resolve issues with faulty items as quickly as possible. As soon as you discover a fault, please contact our Customer Care team at care@lawfullondon.com with:

• The order number
• The faulty item's name and product code
• A description of the fault

We accept Visa, MasterCard, and American Express credit cards or debit cards.

You can also pay for your purchases in instalments using Klarna.

Unfortunately, we cannot accept cheques, money orders or direct bank transfers.

We are able to cancel and modify orders within one hour of the order being placed. To request a cancellation, please email us at care@lawfullondon.com as soon as possible. Once your order has been dispatched, it will not be possible to cancel it.

You can always return any unwanted items for an exchange or refund once you have received your order. Please see our Returns & Exchanges Policy.

You may return or exchange any unwanted items by informing us within 14-days of receiving your order that you wish to return or exchange a product by using our online Returns Form. Please see our Returns and Exchanges Policy for further information on how to return your product to us. All products must be unworn, undamaged and have the original tags attached. 

At the time you place a pre-order for any product on our website, you will be charged the full product price and any applicable shipping costs associated with your order.

An estimated dispatch date is provided on the relevant product page at the time you place your pre-order. All pre-orders shall be dispatched on or around the estimated dispatch date and shall be shipped to pre-order customers immediately once the product is back in stock. You shall receive an updated email containing the tracking code for your shipment once dispatched.

Yes, you can cancel a pre-order at any point after you have placed your order, up to and including 14 days after you have received the product.

If you wish to cancel a pre-order prior to receiving the product, please email us at care@lawfullondon.com. We will confirm cancellation of the pre-order and process a full refund within 3-5 business days of the cancellation request.

Most orders are dispatched within 2 working days. US orders can take up to 4 working days to be dispatched. Orders placed after 12pm on Friday and over the weekend (including bank holidays) shall be dispatched the next working day. Please note that there can be delays during the holidays or other high-volume periods.

Yes, once your order has been dispatched you will receive an e-mail with a tracking number and details of the selected courier which allows you to track your package on their website. If you have not received your order confirmation from us please check your junk folder, otherwise please contact our Customer Care team at care@lawfullondon.com and we will be happy to help.

For shipping to United Arab Emirates, Bahrain, Kuwait, Qatar or Saudi Arabia please visit www.lawfullondon.ae

We offer international shipping to the following countries:

• Australia
• Austria
• Belgium
• Canada
• China
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Hong Kong
• Hungary
• Indonesia
• Ireland
• Italy
• Japan
• Jersey
• Lithuania
• Luxembourg
• Malaysia
• Netherlands
• Norway
• Philippines
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• United States

We offer free shipping to China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand. Please see below for the shipping transit times:

• China: 2-4 business days
• Hong Kong: 1-2 business days
• Indonesia: 5-8 business days
• Japan: 5-8 business days
• Malaysia: 4-7 business days
• Philippines: 5-8 business days
• Singapore: 4-7 business days
• South Korea: 5-8 business days
• Thailand: 5-8 business days

We offer free shipping to the United Arab Emirates, Bahrain, Kuwait, Qatar and Saudi Arabia on our Middle East website: www.lawfullondon.ae

We offer free shipping on all orders to UK, the Far East and mainland Europe with the exception of Norway and Switzerland which shall incur a shipping fee of £15.00. All orders to Norway shall be delivered to a pick-up point for collection. Shipping charges also apply to the following countries:

Orders to Bulgaria and Greece are subject to a shipping fee of £15.00

Orders to Croatia are subject to a shipping fee of £10.00

Orders to Jersey are subject to a shipping fee of £12.

Orders to Canada are subject to a shipping fee of £15.00.

Orders to Australia are subject to a shipping fee of £20.00.

Orders to United States are subject to a shipping fee of £20.00.

All duties and taxes are included in the price displayed on our website for all EU orders only. For orders outside of EU, all applicable duties and taxes must be paid by the customer at the time of import/delivery.

Please note that orders to Switzerland, Canada and the United States may take up to 15 working days to arrive.

Unfortunately we are unable to ship to a PO Box address.

We do not currently provide a free returns option or a collections service for returns. All returns will be subject to the charges of your chosen postal/courier provider. All duties and taxes applicable on returns are to be covered by the customer prior to return to our warehouse.

Unfortunately we don't have any stores in UK or Europe at this time. We run events and pop-ups throughout the year where customers can view our products. Please follow our Instagram page @lawfullondon for details of upcoming events or pop-ups.