If a product is not quite what you were looking for or if an item is faulty, you can send it back to us and request an exchange or a full refund of the purchase price by following our simple returns process below:
- Get in touch with us within 14-days from the date of delivery of your order by completing our online Returns Form below.
- A member of our Customer Care team will respond to you within 24-hours after receiving your Returns Form.
- In order to receive a full refund, you must ensure that all returned products include all accessories and are unused, undamaged, and whenever possible, packaged in the original box. We reserve the right to refuse a refund request if a returned product does not comply with the terms of this policy.
- Please package your products securely and return to us at the address below within 14-days from the date you completed our online Returns Form. We recommend you return your product using a tracked service provided by Royal Mail and obtain proof of postage in case there are any issues receiving your parcel.
- Returns Address:
Lawful London Ltd
PO Box 2253
- All goods are inspected on return. Where returned goods are in satisfactory condition, we shall issue a full refund of the purchase price paid within 14-days of receipt of your return.
- Where you have requested an exchange, we shall send you a dispatch email once your new product has been shipped. If the replacement item you have selected is out of stock, we shall notify you and issue a full refund of the returned items within 14-days of this email notification.
- For further details about your return rights, please see our Terms of Sale.