Are your products cruelty-free?
Our products are made from premium vegan leather and are free from animal-based adhesives to ensure all bags are cruelty-free and ethically produced from start to end.
Are any bags suitable for a 15" laptop?
The Sienna Triple Compartment tote will fit a 16" laptop in the padded laptop compartment.
Our Lotus tote will also safely store most modern 15" laptops in the padded laptop compartment.
What materials do you use to produce your bags?
We use only vegan leather (polyurethane and microfibre) for the exterior of our bags and suedette, cotton or PU for the interior linings. We have chosen to use polyurethane as it has reduced health risks and is more environmentally friendly than alternative synthetic materials.
What shall I do if I have received a faulty product?
We aim to resolve issues with faulty items as quickly as possible. As soon as you discover a fault, please contact our Customer Care team at firstname.lastname@example.org with:
- The order number
- The faulty item's name and product code
- A description of the fault
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express credit cards or debit cards.
You can also pay for your purchases in instalments using Klarna.
Unfortunately, we cannot accept cheques, money orders or direct bank transfers.
Can I cancel or modify my order once it has been placed?
We are able to cancel and modify orders within one hour of the order being placed. To request a cancellation, please email us at email@example.com as soon as possible. Once your order has been dispatched, it will not be possible to cancel it.
You can always return any unwanted items for an exchange or refund once you have received your order. Please see our Returns & Exchanges Policy.
How do I return or exchange a product?
You may return or exchange any unwanted items by informing us within 14-days of receiving your order that you wish to return or exchange a product by using our online Returns Form. Please see our Returns and Exchanges Policy for further information on how to return your product to us.
When will I be charged if I pre-order a product?
At the time you place a pre-order for any product on our website, you will be charged the full product price and any applicable shipping costs associated with your order.
When will my product arrive?
An estimated dispatch date is provided on the relevant product page at the time you place your pre-order. All pre-orders shall be dispatched on or around the estimated dispatch date and shall be shipped to pre-order customers immediately once the product is back in stock. You shall receive an updated email containing the tracking code for your shipment once dispatched.
Can I cancel a pre-order?
Yes, you can cancel a pre-order at any point after you have placed your order, up to and including 14 days after you have received the product.
If you wish to cancel a pre-order prior to receiving the product, please email us at firstname.lastname@example.org. We will confirm cancellation of the pre-order and process a full refund within 3-5 business days of the cancellation request.
When will my order be shipped?
Most orders are dispatched within 48 hours. US orders can take up to 4 working days to be dispatched. Orders placed after 12pm on Friday and over the weekend (including bank holidays) shall be dispatched the next working day. Please note that there can be delays during the holidays or other high-volume periods.
Can I track my order?
Yes, once your order has been dispatched you will receive an e-mail with a tracking number and details of the selected courier which allows you to track your package on their website. If you have not received your order confirmation from us please check your junk folder, otherwise please contact our Customer Care team at email@example.com and we will be happy to help.
Do you ship internationally?
For shipping to United Arab Emirates, Bahrain, Kuwait, Qatar or Saudi Arabia please visit www.lawfullondon.ae
Yes, we offer international shipping to Australia, Canada, the United States, Norway, Switzerland and the following countries in mainland Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Jersey, Lithuania, Luxembourg, Netherlands, Poland and Sweden. If you are located outside of the above countries and are particularly interested in a product, please contact us by emailing firstname.lastname@example.org.
Please note that orders to Switzerland, Canada and the United States may take up to 15 working days to arrive.
Do you ship to a PO Box?
Unfortunately we are unable to ship to a PO Box address.
What are the delivery costs?
We offer free shipping on all orders to UK, US and select countries in mainland Europe with the exception of Norway and Switzerland which shall incur a shipping fee of £15.00.
Orders to Jersey are subject to a shipping fee of £12.
Orders to Canada are subject to a shipping fee of £15.00.
Orders to Bulgaria are subject to a shipping fee of £15.00
Orders to Australia are subject to a shipping fee of £20.00.
All duties and taxes are included in the price displayed on our website for all EU orders only. For orders outside of EU, all applicable duties and taxes must be paid by the customer at the time of import/delivery.
Do you provide a free returns label?
We do not currently provide a free returns option or a collections service for returns. All returns will be subject to the charges of your chosen postal/courier provider. All duties and taxes applicable on returns are to be covered by the customer prior to return to our warehouse.
Do you have any stores in the UK or Europe?
Unfortunately we don't have any stores in UK or Europe at this time. We run events and pop-ups throughout the year where customers can view our products. Please follow our Instagram page @lawfullondon for details of upcoming events or pop-ups.