Terms of Sale

Introduction

These are the terms of sale for products ordered on www.lawfullondon.com (Site). The Site is operated by or on behalf of Lawful London Limited (we, us and our). We are a limited company, registered in England. Our registered company number is 12060323, and our registered office is at Fulford House, Newbold Terrace, Leamington Spa, Warwickshire CV32 4EA. Our VAT registration number is 325712712.

Your purchase of any of the products offered on the Site (Products) and associated services is subject to these terms and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site itself is subject to our Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms were last updated on 15 August 2019.

Ordering and Availability

To order any Product, you must be at least 18 years of age. By doing so, you confirm to us that you meet this requirement. If you are under the age of 18, you confirm that you have received permission from your parent or guardian before purchasing a Product from the Site.

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an acknowledgment from us that we have received your order and provide you with an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been despatched (Order Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

Whilst we use reasonable endeavours to carry sufficient stock, if your order includes any Product(s) not available from stock, we will contact you to ask if you would like us to substitute appropriate similar product(s) (if any) which we may suggest or whether you would prefer to wait for the Product(s) you ordered to come into stock or to cancel your order.

From time to time, certain new Products may, where indicated on the relevant Product page, be pre-ordered (i.e. you may place an order before the relevant Product has been generally released and become available on the Site). Where this is the case, the availability date will be shown on the relevant Product page.

Delivery

Deliveries are made by DPD, UPS or Parcelforce and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 8pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Your order for Product(s) will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 10 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Product(s) will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 10 days after the availability date.

Risk and Ownership

The Product(s) ordered will be at your risk from the time of delivery. Ownership of the Product(s) ordered will also pass to you at the same time, provided full payment of all sums due in respect of the Product(s), including any delivery charges, have been received.

Price and Payment

The price of Products is as quoted on the Site from time to time.

Prices include VAT for Product(s) which will automatically be shown as you click on a Product.

Delivery costs will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket.

The Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our order-checking procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit card. We will not charge your credit or debit card until we despatch your order.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Consumer Cancellation Rights

Except in relation to certain products, you may cancel a Contract at any time before your order is delivered and up to 14-days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

To cancel a Contract, you must complete our online Returns Form and tell us:

You must also return the Product(s) to us within 14-days after submitting the completed Returns Form. Products must be returned in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s), up to the price of the Product(s), from the refund to which you are otherwise entitled.

To return the Product(s), you should package them securely and then return them to us, either by courier or by recorded delivery to the following address:

Lawful London Ltd, PO Box 2253, Abbots Langley, WD5 5BS

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us.

Our Refunds Policy

If you cancel a Contract within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back.

We will refund the price paid in full (including the cost of standard delivery), less any deduction we are entitled to make due to your use of or damage to the Product(s) during the 14-day cooling-off period. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or develops a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible by completing our online Returns Form, and provide the following details: your name, order number, product code and a description of the fault. Nothing in this section affects your legal rights.

Product Information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product, we recommend that you contact us prior to placing an order (see Contact).

Our Liability

Nothing in these terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that, by law, may not be limited or excluded.


Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses , and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by English law and you agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts.

Contacting Us

Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered, by email to care@lawfullondon.com.