Terms of Sale

To order any Product, you must be at least 18 years of age. By doing so, you confirm to us that you meet this requirement. If you are under the age of 18, you confirm that you have received permission from your parent or guardian before purchasing a Product from the Site.

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an acknowledgment from us that we have received your order and provide you with an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been despatched (Order Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

Whilst we use reasonable endeavours to carry sufficient stock, if your order includes any Product(s) not available from stock, we will contact you to ask if you would like us to substitute appropriate similar product(s) (if any) which we may suggest or whether you would prefer to wait for the Product(s) you ordered to come into stock or to cancel your order.

From time to time, certain new Products may, where indicated on the relevant Product page, be pre-ordered (i.e. you may place an order before the relevant Product has been generally released and become available on the Site). Where this is the case, the availability date will be shown on the relevant Product page.

Pre-orders are orders for Products that we do not currently have in-stock (Pre-order). In order to place a Pre-order, you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.

Pre-order payments do not guarantee availability of the Product but represent your offer (Offer) to buy the Product when it is either in-stock or generally released for sale. We reserve the right not to accept your Offer and your Offer is only accepted once the pre-ordered Product is despatched.

When you place a Pre-order you will need to pay the full Product cost and any associated shipping costs related to the order.

Pre-orders shall be shipped as soon as the Product is in-stock or generally released for sale. The dispatch dates included on any product pages of our Site are estimate re-stock dates only and may be subject to change. As a result, we cannot be held liable for any changes to dispatch dates or Pre-order windows advertised by us however we will use reasonable endeavours to fulfil all Pre-Orders by the dates shown on the Site.

Either party may cancel a Pre-order at any time prior to our notice to you that the Product has been despatched. You may also cancel your order within 14 days of your receipt of the Product in accordance with the Consumer Cancellation Rights section of this policy. Where cancellation occurs during this time, you will be entitled to a full refund of your Pre-order payment which shall be issued within 14-days of receipt of your returned Product.

Deliveries are made by DPD, UPS or Hermes and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 8pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

The Product shall be despatched by us to the shipping address provided by you at the time you placed the order on our Site. We shall provide full tracking details of your shipment once it has been despatched from our warehouse. We shall not be held liable for any loss experienced by you due to (i) you providing inaccurate shipping details at the time of ordering; or (ii) courier difficulties or delays in delivering the Product to the shipping address provided.

Once we have provided the tracking number at the time of despatch, it is your responsibility to track the progress of this parcel and where necessary liaise with the relevant courier and/or amend the delivery address or delivery timeslot to ensure you receive your Product without loss or delay. Any costs (shipping, duties or otherwise) incurred for shipments returned to us due to failed deliveries and inaccurate shipping addresses shall be deducted from any refund issued for the returned product. If your delivery is unsuccessfully delivered but marked as 'delivered' on your tracking, please notify us within 48 hours of the delivery and we will contact the courier on your behalf. If you notify us after 48 hours of the delivery being made as stipulated on the tracking information, please contact the courier directly to confirm the whereabouts of your package.

Your order for Product(s) will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 10 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Product(s) will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 10 days after the availability date.

The Product(s) ordered will be at your risk from the time of despatch. Ownership of the Product(s) ordered will pass to you at the time the Products are delivered, provided full payment of all sums due in respect of the Product(s), including any delivery charges, have been received.

The price of Products is as quoted on the Site from time to time.

Delivery costs will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket.

The Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our order-checking procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit card. We will not charge your credit or debit card until we despatch your order.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

All duties and taxes shall be inclusive of the price of the Product shown on the relevant Product page for all EU countries only. For consumers purchasing outside of the EU, the price may be subject to duties and taxes of the importing country (Duties and Taxes). Customers outside of EU shall be liable to pay all Duties and Taxes on their purchase at the point of delivery or import into the destination country. 

Except in relation to certain products, you may cancel a Contract at any time before your order is delivered and up to 14-days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) (excluding shipping fees) in accordance with our refunds policy (see below).

To cancel a Contract, you must complete our online Returns Form and tell us:

You must also return the Product(s) to us within 14-days after submitting the completed Returns Form. Products must be returned in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s), up to the price of the Product(s), from the refund to which you are otherwise entitled.

All taxes and duties owing on any returned products shall be covered by the customer. We advise sending all returns using the delivery duty paid ('DDP') method to avoid delay.

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us.

If you cancel a Contract within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back.

We will refund the price paid in full for the Product(s) less any deduction we are entitled to make due to your use of or damage to the Product(s) during the 14-day cooling-off period. However, we will not refund your cost of returning the Product(s) to us or any shipping fees paid at the time of ordering. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

All products undergo a thorough quality control process which is evidenced prior to dispatch. If any Product you order or packaging is damaged or faulty upon delivery, you must inform us at the latest of two business days following the date of delivery by completing our online Returns Form, and provide the following details: your name, order number, product code and a description of the fault. We kindly request that supporting images are provided of the fault described in order for us to investigate in a timely manner. We will investigate the defect with our warehouse and respond to your query within 7 business days. 

Where a defective product is returned to us, the customer shall be responsible for the safe return of the item (including courier charges) and provided the fault is identifiable and genuine, we shall arrange for a replacement item to be dispatched with free shipping. Please note our warranty period for all products is 12 months following the date of purchase. Any products which are defective after 12 months of the date of purchase shall not be covered by our warranty. 

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product, we recommend that you contact us prior to placing an order (see Contact).

Each product shall be despatched will full internal paper packaging to maintain the shape of the bag during transit and shall be packed securely in a dust bag and postal box which shall include your packaging slip and care note. No further packaging shall be provided. If you are to return a product to us for a refund or exchange it is your responsibility to ensure all products are returned to us safely in the correct packaging in accordance with our Returns and Exchanges Policy.

Nothing in these terms shall limit or exclude our liability to you:

• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation;
• for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
• under Part I of the Consumer Protection Act 1987; or
• for any other liability that, by law, may not be limited or excluded.

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses , and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by English law and you agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts.

Contacting Us

Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered, by email to care@lawfullondon.com.